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Developing an
Effective EAP Sales Culture: How to Develop Raving Fans
and Superior Customer Service
Click
here to order the CD recording. . .
The greatest marketing tool an EAP
organization can have is customers that are willing to tell the
world how great your company is. These customers are referred
to as "Raving Fans". It is not easy to make a raving fan out of
a client, but is not impossible and the secret lies in your
customer service process. If you are relying on your account
mangers alone to increase your customer satisfaction then you
may want to consider this audio conference.
"How to Develop Raving Fans and
Superior Customer Service" is the fourth and final presentation
on "Developing an Effective EAP Sales Culture." Attending this
audio conference, participants will come away with the steps
necessary to develop raving fans and customers for life. Let
your customers become your greatest sales tool. It is the final
step in developing a sales culture within the EAP organization.
Each audio conference in this series is designed for results on
its own or, for best results in developing a sales culture
within your EAP, attend the entire series.
You will learn how
to:
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Identify your Raving Fans.
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Implement a Customer Service process.
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Develop account management protocols.
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Identify what your customers are experiencing and saying
about your organization.
Plus, get answers to
your questions during the live Q&A session following
the presentation.
Click
here to order the CD recording. . .
Featured Presenters:
Shelley K. Plemons, MS, LCDC
CEO/President
Strategic Sales Solutions
Shelley Sayers is a leading healthcare sales expert in the areas
of successful sales process development, professional selling
skills, sales coaching skills as well as deployment of strategic
sales initiatives. She has held the position of Vice President
of Sales for Managed Health Network (MHN), LifeCare, and Charter
Medical Corporation in addition to other senior management
positions in the sales field.
Reflecting on her success, Shelley developed a selling system
incorporating all of her proven techniques to introduce them to
the marketplace. In 2002, she founded Strategic Sales
Solutions, which is committed to helping organizations who want
to dramatically increase their revenue by developing their sales
force and programs so that they are the best they can be.
Shelley has conducted training and consulting programs for
established and start-up organizations in many industries,
including healthcare, legal, financial, retail, consulting, and
education. Her specialty is healthcare organizations, such as
EAPs, work-life programs, managed behavioral healthcare
organizations, assisted living facilities, and hospitals.
Shelley is an avid student of personal development, and she
holds a Masters of Science degree in Counseling from Amber
University. Her Bachelor of Arts degree is in Speech
Communication from Texas Christian University. She is also a
Licensed Counselor.
Order the CD now!
Ordering more than
one CD recording within the "Developing an Effective EAP Sales
Culture" series? Call 1-800-755-6965 for special pricing.
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Order the CD recording complete with presentation
material |
$195 |
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You may also order by calling
toll-free 1-800-755-6965.
Click here for a
printable order form, which you may use to fax or mail in your order.
©
2009
EAP Technology Systems Inc |
