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Research on
Return-on-Investment: Which Models of EAP Are Generating
the Most Significant ROI?
Click
here to order the CD recording. . .
Nearly every Employee Assistance Program (EAP)
claims it provides a positive return-on-investment (ROI) and, if
allowed access to the necessary outcomes data, asserts it can
prove it, too. But do today’s EAPs truly provide a significant
ROI? If so, what is the nature and level of this ROI? This audio
conference will review the research literature on ROI and
discuss the implications of this research for current and future
EAP best practices.
Research Literature Review. Research studies have shown that EAP services can produce
significant returns through a variety of workplace outcome
areas, including: reductions in employee absenteeism, decreases
in presenteeism, improvements in productivity, lower employee
turnover, decreases in disability claims and reductions in
health care claims costs. This audio conference will review the
research literature on the extent of the ROI generating by EAPs
through these different workplace outcomes. The presenters will
highlight the models of EAP services identified by research as
being associated most frequently with the greatest ROI.
Comparison of ROI Methodologies. The presenters will describe the methodologies and results of
key research case examples where EAPs have demonstrated a
significant ROI based on the impact on high-risk cases,
including studies conducted at Chevron Corporation, Los Angeles
Department of Water and Power, Southern California Edison
Company and other organizations. These studies will be compared
to the more commonly-used actuarial approaches to ROI
methodology, which rely on a combination of operational and
survey data from less severe kinds of EAP cases to calculate ROI
that emphasizes self-reported outcome measures.
Application and Conceptual Model. The presenters will help audio conference participants
understand these different types of research studies and
methodologies so that they can apply them to support and
demonstrate the value of their own EAPs. To structure this
discussion, the speakers will use the EAP Business Value Model™,
which provides a valuable tool for communicating a program’s
sources of value to upper management and purchasers.
Learn Answers to these Questions:
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What are
the research findings that demonstrate a significant ROI for
EAPs?
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What are the
implications of the ROI research findings for EAP best
practices?
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What are
the most promising strategies for increasing the ROI of your
EAP?
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How can
these research findings be used to support the value of your
own EAP’s services?
Bonus Research Brief. Audio conference participants will receive a research
brief summarizing the ROI of EAPs. In addition, this
presentation will include an interactive session during which
audience members can interact with the speakers and one another
on the topics of the audio conference.
Click
here to order the CD recording. . .
Featured Presenters:
 Thomas
M. Amaral, Ph.D.
President & CEO
EAP Technology Systems Inc.
Dr. Tom Amaral is founder and President of EAP Technology
Systems Inc., which provides technologies and services to
improve the business value, quality, and return-on-investment of
employee assistance programs. He is a research psychologist who
has been evaluating and researching EAPs for nearly 30 years,
and is a recognized expert on ROI analyses, workplace outcomes,
healthcare claims cost-offset research, customer satisfaction
surveys, and benchmarking. He has designed and implemented
research and evaluation projects for many Fortune 500
corporations, governmental agencies, and other organizations.
Dr. Amaral is chief architect of the eapisoft computer
software system, which enables EAPs to measure and report on
value. In addition, he conducts training seminars on a variety
of advanced topics, including how to make the business case for
EAPs, how to perform ROI analyses, and how to implement
benchmarking and quality improvement initiatives. He has
authored and presented many papers and articles on research,
evaluation, ROI, performance metrics, and software topics.
Throughout his career, Dr. Amaral has been active in supporting
the EAP profession through his participation in EASNA and EAPA.
He currently sits on the research committees for both
organizations. He also served as an editorial board member for
the Journal of Employee Assistance Research and the
EAPA Exchange Research Supplement, co-chaired EAPA’s
national conference, and chaired the conference's research track
on many occasions. He is presently on the editorial board of
the Journal of Workplace Behavioral Health.
 Mark
Attridge, M.A., Ph.D.
President
Attridge Consulting, Inc.
Dr. Mark Attridge is President of Attridge Consulting, Inc., a
consulting firm that specializes in business writing, including
research briefs, white papers, and publications; designing
outcome research studies for workplace health services; and
development of ROI analysis tools. He has a Ph.D. in psychology
from the University of Minnesota and a Masters degree in
communication from the University of Wisconsin, Milwaukee. He
has authored more than 100 articles and conference papers on
topics in healthcare, psychology, and communication. He is also
co-editor of a research-based book on the integration of
employee assistance, work/life, and wellness programs.
Previous to his current position, Dr. Attridge was Director of
the National Data Cooperative (NDC) for the U.S. Group and
Health Care Practice of Watson Wyatt Worldwide. Prior to that
position, he was a Principal at Optum/United Health Group, where
he managed an internal research department and directed a
variety of applied research projects involving healthcare
claims, operational data, and surveys.
Dr. Attridge is an editorial board member of the Journal of
Workplace Behavioral Health. He is also the past Chair of the
Research Committee for the Employee Assistance Professionals
Association (EAPA). He now leads research dissemination
projects for the Employee Assistance Society of North America
(EASNA) and was co-recipient of the organization’s Member of the
Year Award in 2009.
Order the CD now!
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Order the CD recording complete with
presentation materials |
$195 |
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You may also order by calling
toll-free 1-800-755-6965.
Click here for a printable order form, which you
may use to fax or mail in your order.
© 2010
EAP Technology Systems Inc |
