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A New
Research-Driven Approach to Workplace Behavioral Health
Services: Does This Present an Opportunity or a Challenge
for EAPs?
Click
here to order the CD recording. . .
A new research-driven approach is emerging for
the delivery of behavioral health services in the workplace.
This new approach involves actively targeting those employees,
as identified by prior research studies, whose behavioral health
problems are the most likely to negatively impact their work
performance. Because this new targeting approach focuses only on
the high-risk/high-cost employees, it yields a potentially
greater return-on-investment (ROI) to an organization than does
traditional workplace programs, such as broad-brush EAPs.
Types of EAP Cases Today. Historically, EAPs have been the primary program for
addressing behavioral health issues in the workplace. Less than
4% of employees, however, typically use their EAPs each year.
Moreover, most individuals who seek help at an EAP do so for
problems of mild to moderate levels of clinical severity that
cause acute distress. Employees with serious mental health
disorders and substance abuse problems are less likely today
than in the past to use an EAP. The presenters will share
national norms drawn from the EAP Data Warehouse™, a database of
key performance metrics on a wide range of EAPs from around the
country, to confirm this profile of current EAP users.
Services that Target High-Risk Cases. The new research-driven approach to workplace
behavioral health advocates use operational practices that are
most likely to identify and successfully treat the high-risk
employees who have serious mental health and/or substance abuse
problems. One such service, familiar to EAPs, involves training
of supervisors on early identification and referral of employees
who may have personal problems that are affecting work
performance. Other services focus on partnering and
collaboration strategies that can successfully identify
high-risk employees, such as: consulting with the disability
benefits office on disability cases that might have behavioral
health involvement, participating in disease management cases
that have co-morbid mental health or substance abuse disorders,
and collaborating with absence management programs to identify
and refer employees who have excess absenteeism that might be
related to personal problems.
Implications for EAPs.
This audio conference will provide the research basis for
this new approach to workplace behavioral health services,
describe the specific services that have been shown to most
often reach severely troubled employees and discuss the
potential ROI of this new approach relative to other workplace
programs. The presenters will conclude the session with a
discussion of whether this new approach will eventually replace
broad-brush EAPs or whether EAPs can view this potential
challenge as an opportunity to refocus their own services to
yield a greater ROI.
Learn Answers to these Questions:
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What is
this new research-driven approach to providing workplace
behavioral health services?
-
What is the
research evidence supporting the specific workplace
practices needed to successfully implement this new
approach?
-
What is the
business value of building strategic workplace
collaborations and partnerships to identify, treat, and
support the high-risk cases targeted by this approach?
-
How can an
EAP refocus its own services to participate in these kinds
of research-proven strategies and thereby increase its own
ROI?
Bonus Research Brief. Audio conference participants will receive a research
brief summarizing the new research-driven approach to workplace
behavioral health services and its implications for EAP best
practices and ROI. In addition, this presentation will include
an interactive session during which audience members can
interact with the speakers and one another on the topic of the
audio conference.
Click
here to order the CD recording. . .
Featured Presenters:
 Thomas
M. Amaral, Ph.D.
President & CEO
EAP Technology Systems Inc.
Dr. Tom Amaral is founder and President of EAP Technology
Systems Inc., which provides technologies and services to
improve the business value, quality, and return-on-investment of
employee assistance programs. He is a research psychologist who
has been evaluating and researching EAPs for nearly 30 years,
and is a recognized expert on ROI analyses, workplace outcomes,
healthcare claims cost-offset research, customer satisfaction
surveys, and benchmarking. He has designed and implemented
research and evaluation projects for many Fortune 500
corporations, governmental agencies, and other organizations.
Dr. Amaral is chief architect of the eapisoft computer
software system, which enables EAPs to measure and report on
value. In addition, he conducts training seminars on a variety
of advanced topics, including how to make the business case for
EAPs, how to perform ROI analyses, and how to implement
benchmarking and quality improvement initiatives. He has
authored and presented many papers and articles on research,
evaluation, ROI, performance metrics, and software topics.
Throughout his career, Dr. Amaral has been active in supporting
the EAP profession through his participation in EASNA and EAPA.
He currently sits on the research committees for both
organizations. He also served as an editorial board member for
the Journal of Employee Assistance Research and the
EAPA Exchange Research Supplement, co-chaired EAPA’s
national conference, and chaired the conference's research track
on many occasions. He is presently on the editorial board of
the Journal of Workplace Behavioral Health.
 Mark
Attridge, M.A., Ph.D.
President
Attridge Consulting, Inc.
Dr. Mark Attridge is President of Attridge Consulting, Inc., a
consulting firm that specializes in business writing, including
research briefs, white papers, and publications; designing
outcome research studies for workplace health services; and
development of ROI analysis tools. He has a Ph.D. in psychology
from the University of Minnesota and a Masters degree in
communication from the University of Wisconsin, Milwaukee. He
has authored more than 100 articles and conference papers on
topics in healthcare, psychology, and communication. He is also
co-editor of a research-based book on the integration of
employee assistance, work/life, and wellness programs.
Previous to his current position, Dr. Attridge was Director of
the National Data Cooperative (NDC) for the U.S. Group and
Health Care Practice of Watson Wyatt Worldwide. Prior to that
position, he was a Principal at Optum/United Health Group, where
he managed an internal research department and directed a
variety of applied research projects involving healthcare
claims, operational data, and surveys.
Dr. Attridge is an editorial board member of the Journal of
Workplace Behavioral Health. He is also the past Chair of the
Research Committee for the Employee Assistance Professionals
Association (EAPA). He now leads research dissemination
projects for the Employee Assistance Society of North America
(EASNA) and was co-recipient of the organization’s Member of the
Year Award in 2009.
 PDHs
The CD recording of this audio
conference has been approved as a self-study course by the
Employee Assistance Certification Commission (EACC) for 1.5 PDHs
in Domain II. Please contact TSI's customer
services at 1-800-755-6965 for further information.
Order the CD now!
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Order the CD recording complete with
presentation materials |
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toll-free 1-800-755-6965.
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may use to fax or mail in your order.
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EAP Technology Systems Inc |
