EAP Performance Metrics:  Benchmarks, Best Practices and Case Studies for Proving ROI

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Demonstrating value and return on investment (ROI) to senior management consistently ranks as one of the top concerns and challenges for EAPs, according to results from the EAP Leadership Survey, conducted by Employee Assistance Programs Management Letter and the EAP Manager Discussion Group.

But there is a lack of credible published research, shared success factors and empirical bases for demonstrating EAP value.  Much of the research that’s going on in the field is either unpublished or proprietary.  To educate your organization on the value of EAP, results need to be measured and outcomes need to be demonstrated.

How can EAP professionals defend effectiveness and value?

"If we can demonstrate that if you do really great follow up, say on an addictive employee, or you get good supervisory referrals, you can in fact find ways to prove to that company that you’re bringing value," said David Sharar from Chestnut Global Partners. "If you’re measuring that and if you’re measuring it correctly, the way to combat the free EAP is to demonstrate that a more expensive program pays for itself."

Listen and Learn:

• Why is EAP performance outcome measurement important

• The relationship between price and performance

• EAP metrics to demonstrate value to senior management

• How to collect data to defend value

• Ways to measure EAP outcomes

• Pre- and post- EAP study results from Chestnut Global Partner’s Global Appraisal of Individual Needs (GAIN)

• Case Study: How successful efforts to increase access to alcohol treatment have increased productivity in the workplace

• Question and answer session

Who Should Attend This Conference

Employee assistance professionals, both internal and external program facilitators, EA service providers, EA advisors, employee and family assistance, work/life executives, human resources professionals, consultants.

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Featured Presenter:

Eric Goplerud, Ph.D., MA

Research Professor, Department of Health Policy

Director, Ensuring Solutions to Alcohol Problems

School of Public Health, George Washington University Medical Center

Eric Goplerud, Ph.D., is a clinical psychologist and research professor of health policy at the George Washington University Medical Center.  Since 2002, Dr. Goplerud has directed Ensuring Solutions to Alcohol Problems, a research program at GWU supported by grants from the Pew Charitable Trusts, the Robert Wood Johnson Foundation and various federal agencies.  He also is president-elect of the American College of Mental Health Administration.  

Previously, Dr. Goplerud was associate administrator for policy and planning at the Substance Abuse and Mental Health Administration (SAMHSA) in the U.S. Department of Health and Human Services (DHHS). He also has held senior policy and research positions at the Center for Substance Abuse Prevention and the Division of Demand Reduction, Office of National Drug Control Policy, Executive Office of the President.

Dr. Goplerud directs policy and research at GWU focused on improving access to effective and affordable alcohol screening and treatment, integration of primary health and behavioral health care services, performance measurement in managed behavioral health and public/private quality improvement initiatives in behavioral health care.

Dr. Goplerud has published widely in peer-reviewed journals and has received many awards and honors, including the DHHS Secretary’s Distinguished Service Award for individual service and the DHHS Secretary’s Distinguished Service Award for group services, which he received four times. He also received the Walter Barton Distinguished Fellow Award from the American College of Mental Health Administration.  He has been a member of the Behavioral Measures Advisory Group of the National Committee for Quality Assurance for 10 years, and frequently chairs behavioral health quality and performance measurement committees for the Joint Commission for the Accreditation of Healthcare Organizations, the National Quality Forum and the federal government.

Dr. Goplerud earned a bachelor’s degree in history from the State University of New York at Buffalo and a doctorate in clinical/community psychology from the State University of New York at Buffalo.

Dave Sharar

Managing Director

Chestnut Global Partners

Dave Sharar has been in the EAP field for over 18 years and is Managing Director for Chestnut Global Partners, the EAP/Workplace Services wholly owned subsidiary of Chestnut Health Systems. In his capacity as Research Associate and Program Evaluator at Chestnut's Research Institute, he has published over 25 articles and studies related to employee assistance practice, managed behavioral health, work-life, and integrated delivery systems.

Dave is a regular presenter at professional conferences and has spent a good deal of time researching business ethics in EAP and the impact of pricing on quality and decision-making. He holds masters degrees in Counseling and Community/Public Health and is a doctoral candidate at the University of Illinois at Urbana/Champaign. His dissertation is examining if and how EAP Affiliates (subcontractors) adhere to EAP concepts and the degree to which EAPs duplicate or overlap with mental health benefits.

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