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Practical EAP Performance
Measures for Clinical and Workplace Outcomes
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here to order the CD recording. . .
Today more than ever, EAPs need to measure
their impact and demonstrate business value. Benchmarking with
the use of standardized performance measures offers a powerful
tool for demonstrating value and engaging in continuous quality
improvement. With a set of universal metrics, purchasers and
corporate leaders can evaluate their EA programs based on
quality and performance rather than simply on the basis of
price. This presentation will describe practical and
field-tested EAP performance metrics for clinical and workplace
outcomes, provide national comparison data on these same
metrics, and show how this information can be used to
demonstrate value, improve program quality, increase
return-on-investment, and direct future research.
The presenter will describe specific
standardized and meaningful EAP metrics for outcomes that have
been developed over the past fifteen years. Types of measures
discussed will include global clinical outcomes, improvements in
problem severity ratings among certain high-risk groups such as
alcoholics and depressed individuals, self-reported measures of
productivity developed by the World Health Organization, changes
in absenteeism and medical benefits utilization, and
standardized clinical instruments.
The presenter will also share national normative data on these
same outcomes metrics, which will allow EAPs to determine how
well they compare with other programs around the country. This
benchmarking comparison information is drawn from the EAP Data
Warehouse™ managed by the presenter's organization. The data in
the warehouse represent many different types of EAPs, including
internal EAPs in Fortune 1000 companies and governmental
organizations, blended internal and external hospital programs,
and external EAPs.
Listen and Learn:
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About practical and field-tested metrics that can be used
for clinical and workplace outcomes.
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How to easily integrate meaningful outcomes metrics into
your ongoing assessment and data collection processes.
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Receive national normative data on key outcomes metrics from
the EAP Data Warehouse™, which can be used to determine how
your EAP compares with other programs.
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How to apply outcomes metrics and benchmarking to enhance
program quality and ROI.
This presentation will include a highly
interactive session during which audience members can interact
with the speaker and one another to share successes and
challenges around developing standardized measures of outcome.
Click
here to order the CD recording. . .
Featured Presenter:
Thomas M. Amaral, Ph.D.
President & CEO
EAP Technology Systems Inc.
Dr. Tom Amaral is founder and President of EAP
Technology Systems Inc., which provides technologies and
services to improve the business value, quality, and
return-on-investment of employee assistance programs. He is a
research psychologist who has been evaluating and researching
EAPs for more than 28 years, and is a recognized expert on
cost-benefit analyses, workplace outcomes, healthcare claims
cost offset research, customer satisfaction surveys, and
benchmarking. He has designed and implemented these types of
research and evaluation projects for many Fortune 500
corporations, governmental agencies, and other organizations.
Dr. Amaral is chief architect of the
eapisoft computer software system, which enables EAPs to
demonstrate value and perform benchmarking. In addition, he
conducts training seminars on a variety of advanced topics,
including how to make the business case for EAPs, how to perform
cost-benefit analyses, and how to implement benchmarking and
quality improvement initiatives. He has authored and presented
many papers and articles on research, evaluation, cost-benefits,
performance metrics, and software topics.
Throughout his career, Dr. Amaral has been active in promoting
the EAP profession through his participation in the Employee
Assistance Professionals Association (EAPA). He currently sits
on EAPA's Standards Committee and its Research Committee. He
also served as an editorial board member for the Journal of
Employee Assistance Research and the EAPA Exchange
Research Supplement, co-chaired the Association's national
conference, and chaired the conference's research track on many
occasions. He is presently on the editorial board of the
Journal of Workplace Behavioral Health.
PDHs
The CD recording of this audio
conference has been approved as a self-study course by the
Employee Assistance Certification Commission (EACC) for 1.5 PDHs
in Domain I. Please contact TSI's customer services at
1-800-755-6965 for
further information.
Order the CD now!
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$195
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You may also order by calling
toll-free 1-800-755-6965.
Click here for a
printable order form, which you may use to fax or mail in your order.
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2008
EAP Technology Systems Inc |
