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EAP Metrics:
What to Measure and Why
Click
here to order the CD recording. . .
Today, EAPs need to demonstrate
their business value more than ever. Benchmarking, which
involves comparing one's own practices with the practices of
exemplary programs, offers a powerful tool for demonstrating
value and identifying best practices. This presentation
will introduce standardized EAP performance metrics, provide
national comparison data on these metrics, and show how this
information can be used to demonstrate value and determine best
practices.
The author will present specific
standardized and universal key EAP metrics that can be compared
across organizations and programs. A sampling of the
metrics that will be discussed include: standardized
utilization rates; participation rates by high-risk employee
groups; percentage of face-to-face initial assessments; number
of services provided to certain types of cases; and metrics for
workplace and behavioral outcomes.
The presenter will also share
national normative data on these same metrics that will allow
EAPs to determine how well they compare with other programs
around the country. This benchmarking information is drawn
from the EAP Data Warehouse™
managed by the presenter's
organization. The data in the warehouse represents many
different types of EAPs, including internal EAPs in Fortune
1000 companies and governmental organizations, blended internal
and external hospital programs, and external EAPs.
Listen and Learn:
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The value of using benchmarking and performance metrics in
the EAP field.
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Specific EAP metrics that can be used to demonstrate value.
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Receive national normative data on key metrics from the EAP
Data Warehouse™.
Click
here to order the CD recording. . .
Featured Presenter:
Thomas M. Amaral, Ph.D.
President & CEO
EAP Technology Systems Inc.
Dr. Tom Amaral is founder and
President of EAP Technology Systems Inc., a consulting firm that
provides technologies and services to improve the business
value, quality, and return-on-investment of employee assistance
programs. He is a research psychologist who has been
evaluating and researching EAPs for more than 27 years. He
is a recognized expert on cost-benefit analyses, workplace
outcomes, healthcare claims cost offset research, customer
satisfaction surveys, and benchmarking. He has designed
and implemented these types of research and evaluation projects
for many Fortune 500 corporations, government agencies, and
smaller firms.
Dr. Amaral is chief architect of the
eapisoft computer software system, which enables EAPs to
demonstrate and enhance their value to the organization.
In addition, he conducts training seminars for professionals on
a variety of advanced topics, including how to make the business
case for EAPs, how to perform cost-benefit analyses, and how to
implement benchmarking and quality improvement initiatives.
He has authored and presented many papers and articles on
research, evaluation, cost-benefits, performance metrics, and software topics.
Throughout his career, Dr. Amaral
has been active in promoting the EAP profession through his
participation in the Employee Assistance Professionals
Association (EAPA). He currently sits on EAPA's Standards
Committee and Research Committee. He also has served as an
editorial board member for the Journal of Employee Assistance
Research and the EAPA Exchange Research Supplement,
co-chaired the Association's national conference, and chaired
the conference's research track on many occasions. He is
presently on the editorial board of the Journal of Workplace
Behavioral Health.
PDHs
The CD recording of this audio
conference has been approved as a self-study course by the
Employee Assistance Certification Commission (EACC) for 1.5 PDHs
in Domain I. Please contact TSI's customer services at
1-800-755-6965 for
further information.
Order the CD now!
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Order the CD recording |
$195 |
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You may also order by calling
toll-free 1-800-755-6965.
Click here for a
printable order form, which you may use to fax or mail in your order.
©
2007
EAP Technology Systems Inc |
