Critical Incident Response

recorded audio conference

Critical Incident Response: Evolving Best Practices in the Workplace

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When tragedy strikes the workplace, employers face not only the obvious human loss but also immense financial risk. They look to their EAP for leadership in the immediate facilitation of individual and organizational recovery. Critical Incident Response has become a mainstay in the EAP’s list of services and offers both tremendous opportunity and risk in establishing the business case for EAP services. Recently, a growing body of knowledge and research is challenging the efficacy of the intervention models currently in use and employers are evaluating optimal responses.

Psychological First Aid (PFA), the approach currently advocated by most authoritative guidelines, is more a concept than a particular technique. Effective PFA practice requires not only developing competence in a range of evidence-informed exercises and interventions but, even more, nurturing a professional capacity to assess situations, select and tailor appropriate approaches, facilitate partnerships, and promote resilience. The EAP professional holds ethical and business responsibility to remain current in the understanding, communication, and delivery of best practices.

This presentation will address the evolving nature of Critical Incident Response Services by reviewing issues of concern and identifying the elements present in evidence-informed best practices. The presenter will outline phase-sensitive, multi-component practices designed to position the organization’s leadership as competent and compassionate, minimize risk of harm from a poorly delivered intervention, serve as a risk management tool with favorable return-to-work and return-to-function strategies, strategically define the role of provider more as consultant than counselor, assess and triage impacted individuals appropriately, and help individuals and work groups tap into available internal, informal, and professional resources.

Dial In and Learn:

The evolving nature of Critical Incident Response Services.

Evidence-informed best practices in Critical Incident Response interventions.

When and how to appropriately apply Psychological First Aid.

Strategies to effectively communicate the value of Critical Incident Response Services to the employer.

Audience members will have opportunities to interact with the presenter and one another in open dialogue discussions during the presentation.

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Featured Presenter:

Bob VandePol, M.S.W.

President

Crisis Care Network

Bob VandePol serves as President of Crisis Care Network, the nation’s largest provider of Critical Incident Response Services to the workplace. He consults with corporations, insurers, EAPs, and behavioral health professionals regarding how to manage the behavioral risks inherent in workplace tragedies. Active as a keynote speaker, Mr. VandePol has published and been quoted in many business and clinical journals, co-authored two chapters in books addressing workplace security and response to tragedy, and was featured in several video training series, including Critical Incident Response and Advancing Best Practices: Critical Incident Response for the Workplace. He managed CCN’s Command Center in Manhattan after the 2001 terrorist attacks and led numerous leadership summits following Hurricane Katrina and the Virginia Tech tragedy regarding how employers could lead organizational recovery during crises. Mr. VandePol is a member of the Employee Assistance Professionals Association’s Workplace Disaster Preparedness Taskforce.

Your Audio Conference Registration Includes:

One telephone connection at one physical location.

Unlimited listeners from one call-in location.

Downloadable presentation handouts.

Permission to distribute materials to anyone listening at your location.

PDH certificates for all participants.

PDHs

The CD recording of this audio conference has been approved as a self-study course by the Employee Assistance Certification Commission (EACC) for 1.5 PDHs in Domain II. Please contact TSI's customer services at 1-800-755-6965 for further information.

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$195

You may also order by calling toll-free 1-800-755-6965. Click here for a printable order form, which you may use to fax or mail in your order.