data center support and security
TSI’s hosted eapisoft Internet version is managed by award-winning Rackspace (www.rackspace.com).  With the Internet version, TSI provides the servers, software, system support services, and security protections needed by you to operate eapisoft, including:

• Internet-accessible eapisoft application with 24/7 availability.

• Award-winning, world class secure data center.

• 24/7 data center monitoring and support.

• Isolated application and database servers dedicated to eapisoft.

• Application and database servers with Windows 2000 Server operating system, Intel processors, and RAID controllers for data redundancy.

• MS SQL Server database application on the database server.

• Automatic updates and upgrades of eapisoft.

• Automatic installation of the latest Microsoft service packs and critical updates for the operating system and the database software.

• TSI’s data center hosting services include both a full backup on a weekly basis and incremental data backups on all other days of the week.

installation assistance
TSI’s technicians will work closely with your IT department/consultants to install the eapisoft access application programs on each of your licensed computers.  They will also double-check and confirm that each of your licensed computers meets or exceeds the minimum requirements needed to operate eapisoft.

user training
Interactive, hands-on training is provided for your software users through telephone conferencing with a live instructor.  Users are typically trained in small groups of four to five individuals per group.  Live, on-line training for counselor-level users takes only 2-3 hours.

ongoing support and maintenance
TSI provides friendly user support and complete software maintenance, including:

• Unlimited telephone, fax, and e-mail user support during normal business hours.

• A problem reporting service by which you can be assured that any bugs, errors, or omissions made known to TSI will be promptly investigated and corrected.

• Automatic upgrades of any major new releases and interim updates containing modifications, refinements, and enhancements that are incorporated into eapisoft.

• Updates and additions to the electronic user reference manual.

Call today for a free software demo!  1-800-755-6965

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