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Determine the cost-benefits that have accrued to an organization due to its EAP, and identify specific strategies for increasing the program's return-on-investment.

Assess and improve the satisfaction of clients, supervisors, and other "customers" who have utilized the EAP's services.

Organizational and programmatic needs assessments to identify ways in which the EAP can better serve the organization and its employees.

Measure the direct impact of the EAP on health care claims costs and benefits utilization by troubled employees.

Benchmark the EAP's operations and services against world-class best practices and implement continuous quality improvement initiatives.